This policy explains how The Mobile Maxx LLC ("The Mobile Maxx," "we," "us") collects, uses, and protects your information when you visit themobilemaxx.com, book a service, contact us, or receive texts or emails from us.
Information we collect
- Contact details: name, phone number, email address, and service address.
- Vehicle details: year, make, model, size, plate (if you enter it to look up your vehicle), and condition notes or photos from your service.
- Booking and payment details: services, add-ons, appointment times, and deposit or payment records. Card payments are handled by our payment processor; we don't store full card numbers.
- Messages you send us through our forms, by email, or by text.
- Offer sign-ups: your email, the date and page where you signed up, and the consent wording you agreed to.
- Basic website data: pages visited, device and browser type, and similar information collected by our website platform (Wix) to run and secure the site.
How we use it
- To schedule, perform, and follow up on your service, including reminders, arrival updates, receipts, and photos.
- To answer questions and prepare quotes, including fleet quotes.
- To send offers by email if you asked for them. You can unsubscribe anytime.
- To keep records required for our business, prevent fraud, and improve our services.
Text messages (SMS)
We do not sell, rent, or share your mobile phone number or text-message opt-in information with third parties or affiliates for their marketing or promotional purposes. Text-messaging originator opt-in data and consent are never shared with any third party, except the service providers that deliver our messages for us.
If you give us your phone number when you book or contact us, we may text you about your appointment and service: confirmations, reminders, arrival updates, receipts, and replies to your questions. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving texts, or HELP for help. See our Terms for details.
Email offers
If you request a discount code on our website, we email you the code and occasional offers from The Mobile Maxx. Every offer email includes an unsubscribe link, and you can also email info@themobilemaxx.com to be removed.
When we share information
We share information only with service providers that help us run the business, and only for that purpose: our website host (Wix), our scheduling and records system, our phone and texting provider, our email provider, and our payment processor. We may also disclose information if required by law. We don't sell your personal information.
How long we keep it
We keep service and payment records as long as needed for your service history, warranty questions, and our tax and business records. Offer sign-up records are kept to show your consent, even after you unsubscribe, so we can honor your choice.
Security
We use reasonable safeguards to protect your information. No method of storing or sending data online is completely secure.
Your choices
You can ask to see, correct, or delete your personal information, or to stop texts or emails, at any time. Contact us using the details below.
Children
Our services are for adults. We don't knowingly collect information from children under 13.
Changes
We may update this policy. The "last updated" date above shows the latest version.
Contact us
The Mobile Maxx LLC · New Bedford, Massachusetts
Email info@themobilemaxx.com · Call or text (508) 974-4569 (press 1 to connect)