These terms apply when you book or receive a service from The Mobile Maxx LLC ("The Mobile Maxx," "we," "us"), use themobilemaxx.com, or receive messages from us. By booking, you agree to them.
Services
We provide mobile detailing, full synthetic oil changes, and fleet vehicle care at your location in New Bedford and surrounding South Coast communities. Each service includes the work described on our website and booking menu. Prices are starting prices by vehicle size.
Heavily soiled vehicles, excessive pet hair, biohazards, specialty oil or filters, or other unusual conditions may need additional work. We'll explain any extra work and price and get your approval before doing it.
Booking and deposits
- Online bookings require a deposit: $25 for bookings up to $184, and 20% of the total for bookings over $184. Add-ons count toward the total.
- The deposit is applied to your final bill. The remaining balance is due when the service is completed.
- Fleet accounts are billed under their own written agreement or quote.
Cancellations and rescheduling
- 24 hours or more before your appointment: full refund of your deposit.
- Less than 24 hours before your appointment: no cash refund. Your deposit becomes a credit you can use within 60 days.
- If we need to reschedule because of weather or safety, your deposit carries over to the new time, or we'll refund it if we can't find a time that works.
At your appointment
- Please make sure we can safely reach the vehicle and that you have permission to have it serviced at the location.
- Remove valuables and personal items. We aren't responsible for items left in the vehicle.
- Tell us about existing damage, warning lights, leaks, or concerns before we start. We aren't responsible for pre-existing damage or for conditions not caused by our work.
- Stain, odor, and scratch improvement depends on the vehicle's condition and can't be guaranteed.
Discount codes and offers
- The website 10% offer takes 10% off your service and add-ons, with no maximum discount.
- Each code is single-use, limited to one per person or email address, and expires 30 days after it's issued.
- When you use a discount code, there's no travel fee for that booking.
- Codes can't be combined with other codes, exchanged for cash, or applied to past bookings. Fleet pricing is quoted separately.
- We may end or change an offer at any time; codes already issued will be honored until they expire.
Text messages
The Mobile Maxx customer texts. When you give us your phone number while booking or contacting us, you agree to receive texts from The Mobile Maxx about your appointment and service: confirmations, reminders, arrival updates, receipts, and replies to your questions. Message frequency varies. Message and data rates may apply. Consent to texts isn't a condition of purchase.
Reply STOP to opt out at any time; you'll get one confirmation and no further texts. Reply HELP for help, or contact us at info@themobilemaxx.com or (508) 974-4569. Carriers aren't liable for delayed or undelivered messages. See our Privacy Policy.
If you request a code on our website, we'll email you the code and occasional offers. Each email has an unsubscribe link.
Payment
We accept cash and major credit and debit cards. Online deposits are paid by card. Fleet accounts may also pay by check under their account terms. Payment is due when the service is completed unless your fleet agreement says otherwise.
Concerns about our work
We walk through the finished work with you, or send completion photos, before we leave. If something isn't right, tell us so we can make it right:
- Detailing: contact us within 24 hours of completion, with photos, before the vehicle is cleaned again or exposed to new dirt or weather.
- Oil changes: if you notice a leak, a warning light, or a low oil level within 72 hours, stop driving the vehicle and contact us right away so we can inspect our work.
Making it right means a free touch-up or recheck of the affected work. Refunds are at our discretion. Concerns reported after these windows, or without photos for detailing, may not be eligible. To the extent allowed by law, our liability for any claim related to a service is limited to the amount you paid for that service. Nothing in these terms limits rights you have under Massachusetts law.
Governing law
These terms are governed by the laws of the Commonwealth of Massachusetts.
Changes
We may update these terms. The version posted here when you book applies to that booking.
Contact us
The Mobile Maxx LLC · New Bedford, Massachusetts
Email info@themobilemaxx.com · Call or text (508) 974-4569 (press 1 to connect)